Aircraft Services Operations Manager

  • Recruiter: Aviation Job Search
  • Location: London, UK

Job Summary

To provide a flexible, responsive and efficient day to day cleaning operation, ensuring that the customer requirements are met and exceeded within the appropriate budget. Customer contact and management of the team to ensure that the highest standards are achieved is very important. Health and Safety policies, Ramp awareness and Operational excellence will play a key part in this role.

Job Responsibilities

  • Deputise for the station Manager as required
  • To supervise the smooth running of the day to day cleaning operation at the airport
  • Supervision, support and development of the cleaning teams at your base, identifying training requirements as appropriate
  • Daily review of stocks: dressings, blankets, toilet kits and magazines and supply to the aircraft for excellent service delivery
  • Ensure that the cleaning teams receive the necessary induction and training to maximise recruitment and staff retention
  • To maintain a proactive and positive approach to customer requirements, referring where necessary to your Station Manager
  • To ensure that you deal with, in a timely manner, all aspects of Recruitment, Health and Safety, Training, Performance Management and all Company Policies including Grievance, Disciplinary and Equal Opportunities to ensure that the needs of the business are met, seeking support from the respective senior management team where necessary
  • To play a proactive part in meeting the Company Business objectives
  • To contribute to the weekly / monthly status report on your base, detailing current staffing levels and variances to budget, together with any operational delays / incidents, additional work achieved and any other detail as from time to time maybe required
  • Ensure relevant administration duties required daily, weekly, monthly as required are completed
  • To ensure compliance to relevant ISO Quality standards
  • Any other duties as may be requested from time to time in order to meet the operational needs of the business.

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Qualifications & Competencies

  • A minimum of 2 years Management experience (or equivalent)
  • Proven experience gained in either a Cleaning, Aviation, Ground Handling or similar industry
  • Good working knowledge of Microsoft Office
  • Ability to monitor and control stock
  • Good working knowledge of Aviation Operations
  • Ability to work under pressure and use own initiative
  • Full Clean Driving licence

The individual for this role should have good communication skills and the ability to deal with customers and staff in a positive and motivational manner. They will need the ability to react quickly to given situations, using innovative, creative solutions, and not be afraid of becoming one of the team if the situation demands it.  They should have a working knowledge of IT encompassing but not limited to Word, Excel, and PowerPoint.


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